ESOL support – Imad’s story

29 Feb 2024

Imad started his journey with the Refugee Employability Programme by meeting his allocated Case Manager, Claire, who focused on what areas of support were needed and assessed Imad’s future goals.

Every person using our service is allocated a Case Manager who supports them throughout their journey with us, which can be for up to 18 months.

Imad’s goal was to learn English, to support him in settling in his new community and eventually finding work. Assisted by ESOL Trainer Jannet, Claire was on hand to assist Imad with English speaking, reading, and writing, giving him the skills he desired to find sustainable employment.

Claire shared: “I have been providing Imad with one-to-one ESOL sessions, in addition to the lessons he already receives at college. Ever since Imad started the weekly sessions at our Croydon office, his understanding of certain English phrases, reading and writing has improved significantly, and he is now able to retain all the information that he receives from these sessions.”

Imad has now discovered what is available in his local community, giving him scope to start applying for jobs with guidance from Claire. He told us:

“My Case Manager gives very useful information that is easy for me to understand. I enjoy attending the office and learn a lot from my sessions.”

Imad was soon offered a job at a local restaurant, and we provided financial support with his travel costs to ensure he got off to the best possible start.

“During our last session”, said Claire, “Imad discussed how he found the content of our sessions to be very relevant to real life, how they are very well explained and engaging.

“Imad continues to receive in-work support calls from us every two weeks, which allows us to check in and make sure that he is happy, and everything is going well in his new job. It is also an opportunity for us to address any issues or concerns that he may have.”

Congratulations Imad, best of luck in your new role!